Once the transaction is completed and paid, our team will prepare your order for delivery. This will be shipped to you within 2 to 10 business days and a confirmation will be sent to you. Please note that we are not responsible for delivery times from the carrier.
The delivery costs applicable to all orders are as follows:
- $10 for purchases under $85 before taxes.
- FREE for all purchases of $85 or more before taxes.
Please note that some larger products require additional shipping costs. If applicable, the fees will be indicated to you when selecting the product, before completing your transaction. It is also possible that our team communicates directly with you before sending your order.
| Locating your order
Once the order has been processed, you will receive a confirmation email including your tracking number with Canada Post, Purolator, Loomis, Canpar or DHL. Delivery time may vary depending on your postal code.
| Availability of items
We do our best to maintain an up-to-date inventory of the products displayed on our online store. However, if an item you have ordered is not available and there is an additional delivery time, we will contact you promptly to notify you.
| Changing and canceling your order
You can cancel your order at any time before it is processed by contacting our customer service. However, once the order is shipped, it is impossible to cancel. Please refer to the "Returns" section on this page for the return procedure.
Returns are accepted within 20 days of receiving your order. If 20 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of products cannot be returned:
> Certain health and personal care products*
* In case you have any allergy(s) to natural products and in order to avoid any inconvenience, be sure to look at the list of ingredients carefully before purchasing.
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-14 business days.
| Late or missing refunds
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at email@example.com .
| Sale items
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an email to firstname.lastname@example.org and send us your item according to the Shipping procedure.
To return a product, you must mail it to:
8170, rue Agnès
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
We are not responsible for packages lost or sent to the wrong return address.
If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.